Booking terms

Who runs the activities

Activities are run by Guies de Muntanya Tirantmilles, S.L. (NIF B25818253). Full details are in the legal notice.

Every activity is led by sports technicians qualified in that discipline, under Spanish Royal Decree 318/2000.

How to book

1. 01

   Send us a request through the form, by email or on WhatsApp.

2. 02

   We confirm availability, the final price (VAT included) and what it covers.

3. 03

   You make the payment we indicate. Your place is confirmed once we have received and checked the payment; we then send you the confirmation and the invoice.

Prices on the website are a guide and may vary with the date and group size. The price that counts is the one we confirm in writing.

Bad weather and minimum numbers

In the mountains, safety comes first. If the weather, ground conditions or an official warning make the activity unsafe, we cancel it or change the place or time. In that case we offer you another date or a place on another scheduled outing.

Some activities need a minimum number of participants. If it isn’t reached, we refund everything you have paid at no cost, or you can use it for another activity.

If the weather means an activity has to move indoors (to a climbing wall or a hall), the cost of that space is paid by the client.

If you cancel

• 20 days or more before: we refund what you paid, minus 2 % cancellation costs.
• On medical grounds, between 15 and 7 days before: we refund 50 %.
• In all other cases, the amount paid is not refunded.

Talk to us before cancelling: whenever we can, we will offer you a new date.

Changing the date or a name

You can change the date or a participant’s name up to 10 days before the activity. The change carries a handling fee of 25 % of the activity price.

For activities outside Spain, the 25 % is increased by whatever it costs to change the accident insurance or take out a new policy.

Safety and rules

• Mountain sports carry a risk of accident that can never be fully removed. By booking, you accept that risk and agree to follow the guide’s instructions.
• You must bring the compulsory gear listed for each activity. If gear is missing or you don’t have the technical level required, the guide may decide you sit out part of the activity.
• The guide may exclude anyone who endangers the group, disrespects the environment or ignores safety rules.
• If gear we lend you is damaged or lost through negligence or misuse, you will have to pay for it.
• Minors need authorisation from a parent or legal guardian.
• For courses, we recommend holding a mountaineering federation licence with insurance.

Gift vouchers

Gift vouchers bought on the website are paid with PayPal. Once we receive the payment, we email you the voucher.

The recipient writes to us to choose a date, depending on availability and the weather. From then on, the outing follows the same terms as any booking.

Right of withdrawal

Leisure activities booked for a specific date are exempt from the 14-day right of withdrawal for distance contracts, under Article 103(l) of the Spanish consumer protection law (Royal Legislative Decree 1/2007). If you can’t make it, the cancellation terms on this page apply.

Complaints

If something went wrong, write to us at guies@tirantmilles.com and we will reply as soon as possible. Official complaint forms are also available on request. These terms are governed by Spanish law.